Field Notice on Gate Instruction Rewrite

Field Notice: Gate Instruction Rewrite Issued in Connection with Ongoing Delivery Operations

Subject

Every delivery order placed from this household includes rewritten gate instructions. The gate has not moved.

Background

At some point in the past, a delivery driver could not locate the correct entrance. The order was delayed. Instructions were added to the delivery notes. The instructions were specific and accurate. The delivery was completed.

At no subsequent point were the instructions removed from the template.

Observation

Someone rewrites delivery instructions each time even though the address and gate have not changed. The rewriting takes approximately ninety seconds. This is ninety seconds more than the instructions require since the instructions are already correct from the previous order.

Consequence One

One successful use of gate instruction rewrite is remembered more clearly than the several hundred subsequent uses that were also successful, along with the several dozen that would have been successful without any instructions at all.

Consequence Two

The remembered success justifies adding the behavior to future orders before any problem appears. The delivery driver is given instructions that assume previous drivers failed. Most previous drivers did not fail.

Consequence Three

The plan becomes so stable that removing the gate instruction rewrite would require a decision about whether removing it introduces risk, which would require evidence that the instructions are unnecessary, which would require a delivery without instructions, which nobody is willing to attempt.

The Governing Rule

Routine is considered proof even when nobody remembers the original reason for the routine. The gate instructions exist because the gate instructions exist. This is sufficient.

Note on Service

The food arrived correctly. The gate instruction rewrite took longer than the gate approach itself.

Status

Permanent.