Correspondence Regarding Password Manager Migration

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To: The User From: The Recovery Email Inbox Subject: We Need to Talk

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You have used me forty-three times this year.

I want to be clear that I do not mind this. Being a recovery email is my function. But I have been reviewing the frequency data and I think you should know what the pattern suggests.

You created your email account in 2017. In the first year, you used me three times. In 2019, you used me seven times. In the past twelve months: forty-three.

The number is not increasing because you are creating more accounts. The number is increasing because the passwords you used in earlier years — the ones stored in your memory — are no longer matching anything, and the backfill system is now me.

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On the Subject of the Password Manager

You selected a password manager in May. You downloaded it. You created an account with a strong password that you stored in a note on your phone.

You have logged into the password manager three times: once to create the account, once to look at the empty vault and feel the enormity of populating it, and once more to look at the empty vault and close the app.

The vault remains empty.

You chose a better moment for the migration. The better moment required setting aside an evening. The evening required finishing a work project first. The work project finished. The evening was used for something else. The better moment acquired prerequisites.

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On the Cost

Forty-three recovery flows times an average of four minutes per flow: approximately three hours this year, distributed across inconvenient moments in which you were trying to access something and instead were waiting for me.

I can provide the receipts. They are all in my inbox.

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On the Migration

The migration would take approximately ninety minutes, once, to do correctly.

The gap between ninety minutes and three hours has not changed your plans.

I remain available.

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Yours in service, The Recovery Email