Incident Record Concerning Screen Brightness Memory
The phone remembers nothing. The person adjusts, again, for an environment the phone left behind.
INCIDENT RECORD Incident type: Screen brightness memory Classification: Recurring Status: Unresolved, ongoing
Summary
Person removes phone from bag in a new environment. Phone screen is too dim. Phone was last used in a darker location. Person adjusts brightness. Person uses phone. Person puts phone in bag.
Later, person removes phone from bag in a different environment. Phone screen is too bright. Phone was last used in a brighter location. Person adjusts brightness. Person uses phone.
This is the incident. It will recur.
Timeline
08:15 , Phone used indoors. Brightness set to 30%.
09:40 , Phone used outdoors. Brightness insufficient. Adjusted to 85%.
11:20 , Phone used in meeting room. Brightness excessive. Adjusted to 40%.
13:05 , Phone used at lunch outdoors. Brightness insufficient. Adjusted to 90%.
15:30 , Phone used at desk. Brightness excessive. Adjusted to 35%.
17:55 , Phone used in transit. Brightness adjusted.
20:10 , Phone used at home. Brightness adjusted.
Total adjustments in one day: seven. Total adjustments that proved permanent: zero.
Contributing Factors
The phone is designed to reduce manual adjustment through ambient light sensors and automatic brightness. Automatic brightness is enabled on this phone. Automatic brightness adjusts with a slight lag that is shorter than the person's adjustment reflex. The person adjusts before the phone has time to adjust, then the phone adjusts further, and the result is a combined adjustment that satisfies neither party.
Manual override of automatic brightness is enabled each time the person adjusts. This disables automatic brightness until the phone decides to re-enable it. The phone re-enables it on its own schedule.
The person makes one minor adjustment. The adjustment becomes part of an expected sequence. Eventually removing the adjustment requires a conversation longer than the behavior ever saved.
Action Items
None assigned. Correcting screen brightness memory requires more authority than repeating it. The authority has not been located.
Incident remains open.