Terms Governing Family Wifi Diagnosis
The wifi is slow. The parent has called. The diagnosis will take place across a phone call using described symptoms and guessed router locations.
MEETING MINUTES Family Wifi Diagnosis Session Attendees: The Subject (Remote); The Parent (On-Site) Duration: 34 minutes
SESSION OPEN: 7:18 PM
The subject received a call. The call was expected in the sense that this call recurs approximately once per quarter and was not expected in the sense that it arrived during dinner. The subject answered.
The parent described the situation: the wifi is slow. The television is buffering. The television has been buffering since Tuesday. The parent has tried turning it off and on. The parent was not asked whether this had been tried. The parent reported it preemptively, suggesting prior experience with this line of inquiry.
INITIAL DIAGNOSIS ATTEMPT: 7:21 PM
The subject asked where the router is located. The parent indicated that the router is somewhere near the television, or near the other television, or possibly in the cabinet where the videos used to be. The subject asked what the router looks like. The parent described something that may be the router or may be the cable box, as these objects occupy the same zone and have similar silhouettes.
The person called to diagnose the wifi does not have physical access to the wifi.
COMPLICATING FACTORS
The subject asked the parent to look for a blinking light. The parent confirmed multiple blinking lights. The subject asked the parent to count the blinking lights and describe their pattern. The parent described three lights that are blinking and one that is solid. This information is consistent with either a functioning router or a router experiencing a specific known issue that cannot be confirmed without additional information the parent has indicated is behind the television.
SECONDARY APPROACH: 7:29 PM
The subject suggested restarting the router. The parent indicated the router was already restarted. The subject asked when. The parent said Tuesday. The subject explained that restarting since Tuesday is not the same as restarting now. The parent restarted the router.
Both parties waited.
The television is still buffering.
TERTIARY APPROACH: 7:39 PM
The subject suggested calling the internet provider. The parent asked if the subject could call on their behalf. The subject noted that the provider will ask account security questions the subject does not know. The parent agreed this was probably true. Both parties acknowledged that this is where things usually end up.
SESSION CLOSE: 7:52 PM
The wifi situation was not resolved during this session. The subject agreed to call back on Saturday. The television is buffering at a rate the parent describes as "watchable if you're patient." Both parties characterized the session as useful.