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THURSDAY, 4 FEBRUARY 2021

The Matter of Microphone Mute Check

A person has begun every video call in the past year by looking at a small icon to determine whether their voice is currently being transmitted to others.

3 MIN READaudio app fomo

The Matter of Microphone Mute Check An Observational Essay on the Small Icon and Its Consequences


The Check

A person enters a video call and looks at a small icon. The icon indicates whether the microphone is active or inactive. The person looks at this icon before speaking. They look at it again after not speaking for several minutes. They look at it before leaving the call.

The check has become automatic.

History

Prior to sustained remote work, the person did not manage a microphone. The microphone was not a consideration during conversation. Conversation simply occurred.

The small icon introduced a new category of error: the category of speaking to a room that cannot hear you, and the inverse category of being audible to a room that was not meant to hear you. Both errors are real. Both have occurred publicly. The check exists to prevent both simultaneously, which it cannot fully do, because preventing one requires attention that could prevent the other.

Consequence One

The person has begun narrating the mute check to call participants. Upon entering a call, they say that they are just checking whether they are on mute. This narration is audible only if they are not on mute, which means it confirms the check was unnecessary, which means the narration has no function except to demonstrate diligence to people who were not concerned about it.

Consequence Two

The check is performed at the start of each call, in the middle of each call when uncertain, and at the end of each call to confirm that departure was handled correctly. These are three separate instances of the same anxiety within a single forty-five minute meeting.

The anxiety has not diminished over twelve months of calls. Familiarity has not resolved it.

Consequence Three

The person has started to question whether the icon is accurate. The icon represents a software state. The software state may not correspond to the hardware state. There is a secondary check in the operating system settings. The person knows this check exists and has occasionally performed it, not because something went wrong, but because the small icon is not a first-principles confirmation.

The Absurd Rule

The small icon has become a load-bearing element in a person's relationship with their own voice. This was not anticipated when the icon was designed. The icon was designed to display a status. It now performs a social and psychological function that the designer could not have foreseen and has not been asked about.

The Contradiction

The check is meant to reduce uncertainty about whether one is audible. The check, when performed visibly or vocally, creates new uncertainty for others about whether the person performing it has successfully resolved the original uncertainty.

Checking whether you are on mute, out loud, to other people, is a recursive problem that the small icon does not address.

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